Dell’Acqua, F., McFowland III, E., Mollick, E., Lifshitz, H., Kellogg, K. C., Rajendran, S., ... & Lakhani, K. R. (2026). Navigating the jagged technological frontier: Field experimental evidence of the effects of artificial intelligence on knowledge worker productivity and quality. Organization Science, 37(2), 403-423.
to describe the uneven impact of artificial intelligence (AI) capabilities,
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, completing 12.2% more tasks and completing them 25.1% more quickly on average while also delivering solutions of significantly improved quality.
for a complex managerial task selected to be outside the frontier, subjects using AI were 19% less likely to produce correct solutions compared with those without AI, pointing to potential limitations of AI supporting knowledge workers.