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CHAPTER 3 : DECISION MAKING - Coggle Diagram
CHAPTER 3 : DECISION MAKING
1. INTRODUCTION AND DEFINITION
Managers identify & resolve problems, capitalize on opportunities
Select course of action for specific problem
Process concist of
Recognizing & defining situation
Identifying alternatives
Choosing best alternative
2. TYPE OF DECISION MAKING
Programmed decision
Structured
Repetitive , routine approach
Example ; Rules & regulations
Non-Programmed Decision
Unstructured , higher level
Unique , unusual and exceptional problems
Non-routine and unpredictable
Example : Government COVID-19 travel stop
3, CONDITIONS OF DECISION - MAKING
Certainty
know exact outcome
predict precisely
sufficient and accurate info
little ambiguity , low error
example : printing cost
Uncertainty
No full problem knowledge
outcomes undetermined
no certainty or probability