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Chapter 7 — What Is a Process? - Coggle Diagram
Chapter 7 — What Is a Process?
Process Definition
Series of connected steps or tasks
Transforms inputs into outputs
Produces goods or services
Creates value for customers
Supports business goals
Four Layers of a Process
Steps
SOPs
Process Maps
Processing Time
Task TIme
Delays
Interdependencies
Connections between different processes
Resources
Money
Materials
Equipment
People
Major Process Components
Inputs
Materials
Information
Resources
Outputs
Finished products
Services
Events
Start
Change
Stop
Tasks
Activities performed during a process
Decisions
Rules
Choices
Process flow
Process Owners
Responsible for process performance
Monitor results and performance metrics
Maintain standard operating procedures
Provide resources and employee training
Support continuous improvement
Process Data
Measures process performance
Tracks processing time, defects, and outputs
Identifies variation and trends
Supports improvement decisions
Confirms whether changes are effective
SIPOC Diagram
Suppliers
Provide necessary inputs
Inputs
Materials
Information
Process
Activities that transform inputs
Outputs
Products
Services
Result
Customers
Receive the outputs
Defines process boundaries and scope
Helps identify improvement opportunities