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Leadership - Coggle Diagram

- - - - serious emerged - outage
        
        biz was left - risking customer relationship
        
        tech - overwhelmed by constant calls/messages
  - - - biz: slow and indifferent
      - tech: no idea how engineering worked
- - - - that meant -
        biz was left waiting in the dark
        engineers were deep in the code
  - - - standardized alert templates
        
        incident was flagged
        automated notification within2 mins
        
        confirming tech / next update
  - - - clicked
        
        biz understood
        getting certainly earlier about the process
        better than distracting for early technical guess
- - - - caught my attention
        x sound resistant
        sound exhausted
  - - - Fable
      - "IT's not that we don't care. People sacrifce
        too early get blamed for wrong info.
        stay silent until complete sure."
    - - Jasper - upset without knowing what's goin on
      - Nicole explains why tech terrier give incomplete update
      - both sides care deeply; backgrounds - opposing pressures
        
        biz: left in the dark in front of the customer
        
        Tech - unappreciated/unprotected
- - - - instead of check a box
        partner - resolve fruition and protect their focus
        
        1.What disrupts you the most
        2.What commitments are realistic?
        
        What support do you need?
        
        promise
  - - - cross arm -> sketching workflow ideas
        automate alert notifications
- - - - Nicole and Jasper collaborated directly on improvement
  - - - respect their perspective
        input shape the outcome
        
        passive cooperation to active ownership
    - - Leadership isn't about formal authority
        helping people feel heard first, so they become willing to hear each other