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Basic phrases for a consultation - Coggle Diagram
Basic phrases for a consultation
BUILD A COMMON GOAL/offer a solution
I think I can help you.
Let's work on this together.
We can work on this.
Let's start with…
We'll work on this step by step.
I recommend…
I suggest…
You should/shouldn’t…
Try + V-ing…
It’s a good idea to…
It’s better to…
FIND OUT THE CLIENT'S GOAL/PROBLEM
What would you like to change?
What's the problem?
What happens?
When does it happen?
START THE CONVERSATION
Nice to meet you.
What brings you here?
LISTENING / SHOWING UNDERSTANDING
I see.
OK. Right.
I understand. So, he…
So, you want to…
So, the problem is…
SHOW INTEREST
What's your dog's name?
How old is he/she?
How long have you had him/her?
What do you like doing together?
TYPICAL PROBLEMS
my dog...
pulls on the lead
barks at other dogs
jumps on people
is scared of people
doesn’t listen to the owner
doesn’t come when called
is nervous when people come to the house
eats things from the street
chews things at home
doesn’t like going outside