Please enable JavaScript.
Coggle requires JavaScript to display documents.
Amazon - Coggle Diagram
Amazon
Innovation
uncontested market spaces, entry barriers, avoiding destructive price competition.
Landmark innovations such as one-click technology, automated order confirmations, and collaborative filtering.
Innovation modes: customer-driven, technological, business-model, and open-innovation strategies.
Amazon leverages open-source platforms (such as opening the Alexa voice assistant for third-party developers)
Service
- Automated B2C Customer Service
-
-
Sustainablity
“Climate Pledge Friendly” badge for products that are verified as eco-friendly and sustainable (Maarif et al., 2023)
-
A wide distribution of eco-friendly products across major categories, capturing the growing market demand for sustainable lifestyle solutions.
-
-
Quality
24/7 Customer Support: An efficient complaint resolution system that prioritizes protecting consumer rights in disputes with third parties
FBA (Fulfillment by Amazon) standards: Products utilizing the FBA service are stored, packed, and shipped directly by Amazon