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UNIT 4: CONTINUOUS IMPROVEMENT AND PROCESS QUALITY - Coggle Diagram
UNIT 4: CONTINUOUS IMPROVEMENT AND PROCESS QUALITY
1.1 Total Quality and Customer Focus
Total Quality Management (TQM)
Continuous improvement
Error prevention
Employee participation
Customer satisfaction
Customer focus
Needs
Expectations
Feedback
Loyalty
Principles
Leadership
Teamwork
Efficient processes
Quality culture
1.2 Performance Indicators and Statistical Control
Indicators
Defect rate
Rework
Cycle time
Productivity
Customer satisfaction
Statistical Process Control (SPC)
Variation control
Common causes
Special causes
Control charts
Central line
UCL
LCL
Benefits
Reduce variation
Detect problems
Improve processes
1.3 Kaizen, PDCA and Process Management
Kaizen
Small and constant improvements
Employee participation
Waste reduction
PDCA
Plan
Do
Check
Act
Process management
Inputs
Activities
Outputs
Responsibilities
Measurement and improvement
Objective
Continuous improvement
Quality
Efficiency
1.4 Problem Analysis and Solution Tools
Ishikawa
Identifies causes
Methods
Materials
Manpower
Machines
Pareto
Prioritizes problems
80/20 principle
Flowchart
Represents processes
Detects failures
Identifies bottlenecks
5 Whys
Finds root cause
Other tools
Histogram
Scatter plot
Affinity diagram
Relationship diagram
1.5 Quality Standards and Certifications
ISO 9001:2015
Quality management
Customer focus
Process approach
Continuous improvement
Other standards
ISO 14001: Environmental management
ISO 45001: Occupational health and safety
ISO 22000: Food safety
IATF 16949: Automotive industry
GMP: Good Manufacturing Practices
Benefits
Standardization
Error reduction
Customer trust
Competitiveness
Market access