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Why can't IT and HR align on fixing the orientation system? - Coggle…
Why can't IT and HR align on fixing the orientation system?
Timelines don't match
no shared planning calendar between departments
only quick bug fixes happen, new features rarely ship
IT starts work mid winter, HR needs it ready by mid spring
IT ignored a direct request
Don decided an RFP "wasn't worth the effort" on his own
incomplete options analysis, HR leadership's request overridden
Don skipped evaluating the vendor options the VP of HR specifically asked for
No continuity in IT
staff rotate off projects constantly
Maggie reexplains everything to a new person every cycle
no documentation kept on the system
Known bugs go unfixed
never prioritized as "important enough"
skewed orientation groups (too many engineers), wasted hotel spend
registration caps get ignored by the system, cancellations don't cancel hotel rooms
Dismissive IT culture
IT prioritizes its own projects (like the server dashboard) over HR's system
reinforces the exact disconnect the BRM role was created to fix
Nick dismisses the consultants, Don dismisses the bugs ("users just need training")
Timeline
Meets Nick, learns his real role is Business Relationship Manager
Meets Don, confirms ERP is "best" option, no RFP ever done
Ryan's 2 day orientation, notices tech problems firsthand
Stakeholders
Ryan — new IT Business Relationship Manager
Nick — Ryan's boss, dismissive of the BRM role's value
Maggie Franklin — HR Onboarding Manager, the one flagging the recurring problems
Relevant Facts
Options analysis technically favored the ERP option only by raw requirement count, no cost estimate, 1+ year away
Vendor solutions HR asked for were never evaluated
BRM role exists because of an external review that found IT out of touch
Possible Solutions
Pursue an RFP for vendor solutions (the path Ryan/Maggie land on)
Build a real Business Relationship Management practice consistent liaison, shared documentation, calendar aligned with HR's cycle
Fix the two known bugs now regardless of long-term direction