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Central Theme: IT not aligned with business needs - Coggle Diagram
Central Theme: IT not aligned with business needs
Key Problems
No relationship between IT and Customer
No product owner
No consistent point of contact
Cycle of reexplaining system requirements
IT priority is based on own needs and not business needs
Overlooks importance of oreintation system
Worked on monitoring dashboard over other projects
Picked ERP upgrade for IT reasons
IT puts their own judgement over business requests
Dismisses non-IT projects
Doesn't fully explain requirements in their list of potential solutions
Ignored request to do RFP
Possible Solutions
Wait for ERP release and build functionality
Pros: Already own system, No new vendor, IT is already looking at this solution
Cons: 1+ year to complete, Large amount of time to develop, Large list of requirements might cause bugs in system that never get fixed
Run formal RFP for vendors
Pros: Fulfils VP request, follows ERP Vendor recommendation, Purpose built solution
Cons: Upfront time to do the RFP, New integration developement, License/Maintenance cost
Patch current system
Pros: Lowest cost, no new vendor or system
Cons:Bugs remain, HR left without functional system, Cycle continues
Stakeholders
IT
Ryan, Nick, Don
Business
Maggie, VP of HR
External
Vendors, New employees, Executives
Timeline
1 Day 1: Orientation
Welcome session, Ryan notices many issues (paper-heavy, misrouted employees, unbalanced groups)
2 Day 2: First day in office
Meets Nick, Learns new job, assigned to orientation project
3 Relationship building
Meets Maggie, Learns about current system problems, no IT Contacts
4 Reviewing the options
Systems compared, bad data, vendor RFP skipped
5 Next steps
ERP vendor recommends against ERP solution, Maggie found more vendors, pursues RFP