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Single Window System 2.0: An improved investor facilitation framework for…
Single Window System 2.0: An improved investor facilitation framework for Viksit Bharat
WHO
State Government
Industry Department
Labour
Investors
Othe line departments that issue related licenses & clearances
WHAT
Asymmetry of access faced by different scale of investors
Lack of Post establishment grievance redressal and support at field level
Inefficacy of currently used Single Window Systems due to weak integration with other department’s portal
Procedural complexity and duplication in application due to multiplicity of forms
Red Tapism in timely clearance of policy compliant investment proposals
Lack of coordination: Applications are accepted digitally but not coordinated administratively
Multiple licenses spread over various Departments
No single authority with administrative control to facilitate and handhold investors
WHEN
Problem of red tapism remains unaddressed despite years of digitisation
Friendly policies not converting to investor confidence
In quest for Viksit Bharat States are competing amongst themselves to attract investment
WHERE
Industrial Development Corporations of States
District and ULB level
Industry Department of Staes
WHY
Economic and trading leverage now determines a nation/state's competitive standing, driving urgency for self-reliant industrial growth
Governments have prioritized investment climate as public policy, but implementation lags intent
Portals were built for digitisation/convenience but not designed for genuine inter-departmental coordination
Lack of statutory backing, defined service timelines, and grievance redressal mechanisms
Departmental tendency to work in silos
HOW MANY
Multiple departments involved for different category of licences & clearances
Multiple clearances
Three benchmark states analyzed comparatively
Affects labour of the State and scenario of inclusive economic growth
HOW
Time bound license & clearance approvals
Benchmarking with International best practices and those of best performing Indian states
Secretariat to have administrative authority to issue all clearances
Digital platform backed by physical Secretariat like Passport Sewa Kendra