Please enable JavaScript.
Coggle requires JavaScript to display documents.
Working of Raj/Lok Bhavan in India - Coggle Diagram
Working of Raj/Lok Bhavan in India
Organisational Structure
Headed by the Governor, supported by Secretary to Governor.
Departments
Administration, Protocol, Establishment, Legal, Rural Outreach, Academic (Chancellorship)
Support units: Finance, HR, IT Cell, Estate, Security, Communication.
Coordination with State Government & Union Government.
Key Processes
Constitutional & Executive functions (appointments, assent, ordinances, reports, etc.).
Public interface(meetings and outreach)
Coordination with State machinery, universities (as Chancellor), and other stakeholders.
Monitoring, review, and follow-up for timely disposal of matters.
Use of Technology
e-Office for file movement and digital documentation.
Online appointment/meeting management system
Integrated dashboard for tracking cases, deadlines and pendency.
Secure communication and data management systems.
Grievance Redressal
Accessible channels: online portal, email, post, and in-person meetings
Time-bound redressal with escalation matrix.
Outreach camps and proactive engagement with citizens
Institutional Effectiveness
Clear vision, mission and values for Raj/Lok Bhavan.
Performance measurement with measurable indicators (KPIs)
Capacity building and continuous training of staff.
Continuous improvement through benchmarking and best practices.