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Chatbots Mind Map, Types, Functions, Applications, Benefits, Limitations,…
Chatbots Mind Map
Types
Rule-based
AI/NLP-based
Voice-enabled
Hybrid
Functions
Answer FAQs
Guide users through processes
Automate repetitive tasks
Provide personalized recommendations
Applications
Business
Healthcare
Education
Entertainment
Benefits
24/7 availability
Cost savings for companies
Scalability across large audiences
Consistency in responses
Limitations
Struggle with complex or ambiguous queries
Risk of bias in AI training data
Can frustrate users if poorly designed
Dependence on internet and system integration
Core Concept
AI or rule-based systems
Designed for human-like conversation
Provide instant responses