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Interviews - Coggle Diagram

- - - - team charter
      - DoDone
      - DoReady
      - Support rota and process.
      - triage process
- - - - RAG
        
        grounding
      - connecting, o11y
- - - - how does user feel
- - - - questions, 2 way door
      - understand why
  - - - Eval: pre mortem. Is there sufficient testing/engagement resource from business?
      - record and evidence based discussion (# extra tickets)
      - look after people - overtime, time in leiu. Chilled period after