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Communicating Effectively - Coggle Diagram
Communicating Effectively
Effective communication
When the sender and the receiver both have the same understanding of the message
When the message has not been changed of distorted in the process of passing from sender to receiver
Modes
Written
Hand wriiten
Forms
Electronic
Emails
Texts
Verbal
Speach
Instructiions
Conversation
Non-verbal
Facial expression
Gestures
Body language
Posture
Eye contact
Appearance
Tone
Effective listening
Active and intentional
Concentrate
Mirroring
Ask questions
Open ended
Giving instructions
Verbal
Logical order
Clear and concise
Explain why
Speak clearly
Phone calls
Answer in first three rings
Have a pen and paper
Speak friendly but clearly
Identify yourself and your workplace
Use callers name in conversation
Advise about putting on hold and don't be too long
Offer to call back if things are taking a while
Repeat callers message to ensure its correct
Be friendly when saying goodbye
Let them hang up
Forms
Read before writing
Block letters
Cross out mistakes don't write over
No abbreviations
Make a copy
Neat writing