Please enable JavaScript.
Coggle requires JavaScript to display documents.
Basic Support Stages for 🚨🚨 - Coggle Diagram
Basic Support Stages for 🚨🚨
By end of PP1
Mentor actions:
review SIL status (sign-ins, session logs & plans, obs notes)
Identify support criteria & add designation to SI Admin checklist
Observer actions:
Stage 1 +🚨 (end of PP1)
Mentor action:
direct SIL to the relevant resources (SI resource site) for more information,
notify SIL of required actions on their part to meet expectation
request SIL join an OH or schedule 1-on-1 to discuss issue
SIL responds positively to request
Takes actions to resolve issue in PP2
By end of PP2,
Mentor action:
Review if criteria/issue is ongoing
Confirm SIL attendance at scheduled 1-on-1/OH
Issue appears unresolved,
Mentor recommends increase of support status
Stage 2 +🚨 (end of PP2)
Mentor action:
ensures SIL has a scheduled 1-on-1 to discuss issue within upcoming PP
ensure scheduled Obs with next PP
request SI Admin attendance to 1-one-1 or Obs if possible
Issue appear resolved,
Mentor recommends reduction of support status
pending Obs 1 approval
Issue returns before or after removal of support criteria,
Mentor increase support status
Obs 1/1-on-1 (during PP3 for stage 2/PP4 for stage 1)
Observer action:
Discuss support criteria w/ SIL
Discuss current SIL Strategy
Identify actionable steps SIL can take to meet department expectations
Schedule 1-on-1 for additional review of resources as needed (*use of mini-trainings can aid)
Issue appears unresolved,
Observer increases support status
By end of PP3
Mentor action:
Review status of criteria/issue
Issue appears unresolved,
Mentor & Observer recommends increase of support status
1 more item...
Mentor removes support criteria, reducing support score for upcoming Obs
Issue appear resolved by both mentor and observer, Observer approves removal of support criteria ( - 🚨)
SIL fails to respond to request
Does not correct behavior or fails to schedule 1-on-1 or attended OH in PP2