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Retention Modeling - Coggle Diagram
Retention Modeling
Loyalty & Engagement
Working
x-Sell & Up-Sell
Ecosystem & Partnerships
Not Working
Churn Offers
Pricing & Competition Issue -
BTL Pricing
Understand the problem ?
Acquire
Sales Reversal ? :red_cross:
Problems -
Fake Sales
Hard Sale from Associate
Others
Onboarding, Billing comfort, Pricing Clarity
Omni Channel Ecosystem
Apps/Digital
Emails / RCS / Reminders
Trust, Support & Complaints
Not working / What type of problems customers/associates have ?
Baby Sitting
Feedback Loop