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THE CORE IDEA, What we want to improve (future direction)* - Coggle Diagram
THE CORE IDEA
ITIL continuous improvement)
Issues appear → Kanban (operations)
Analyze KPIs → identify patterns
Define improvements → Roadmap (strategy)
Execute actions → back to Kanban
Measure results → KPIs
Adjust strategy → repeat
OPERATIONS
What is happening now (daily work)
• What problems are we seeing?
• Where are we struggling?
• What is currently in progress?
Kanban = operational layer
• Incoming issues
• Ticket workload
• Recurring incidents
• Current bottlenecks
What we want to improve (future direction)*
Roadmap = strategic layer
“WHAT WE WANT TO IMPROVE”
Direction of improvement
• What you want to fix
• What you want to reduce
• What you want to transform
It answers:
• What are our priorities?
• What improvements are planned?
• What results do we want?
STRATEGY