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Steps - Coggle Diagram
Steps
Decide To Book An Appointment
Book An Appointment
Wait For Appointment Date
Travel To Facility
Check In For Appointment
Wait For Appointment
Meet With Healthcare Provider
Finish Appointment
Leave Facility
2 more items...
Activity: The User thanks the healthcare provider and leaves the appointment room.
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Activity: The User meets with the healthcare provider. The two exchange information inorder to find the cause of the problem and the solution based on the healthcare providers knowledge.
Aim: To identify the problem and ways to treat the problem and manage health.
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Activity: The User waits in the waiting room for the Healthcare provider to be ready.
Aim: To allow the healthcare provider to prepare for the appointment.
Friction: Wait times vary with wait times even being hours long.
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Activity: The User checks in at the front desk.
Aim: To let the healthcare provider know that the user has arrived for the appointment.
Friction: Administrative steps may appear unclear or redundant. leading to mental frustration.
Feeling Uneasy.
Activity: The User travels to the location where the appointment is being held.
Aim: To travel to the facility in order to find out the problem.
Friction: Certain pathways may be closed or services may be down preventing the user from arriving on time.
Feeling Apprehensive.
Activity: The User waits for the scheduled say to arrive while managing their health.
Aim: To wait for the designated time.
Friction: Problems may continue to occur while waiting for the date of the appointment, leading to physical or mental problems.
Feeling Worried.
Activity: The User books an appointment based on when both parties are available.
Aim: To get an appointment to find out the problem.
Friction: Wanted times may be unavailable resulting in the user rescheduling things.
Nervous And Anxious.
Activity: The User decides to book an appointment. Because something isn't right.
Aim: To know what the problem is.
Friction: The user may be unsure whether the healthcare problem is major or minor resulting in loss of money and time if minor.
Confused And Panicking Slightly.
Insights (Activity, Aim. Friction)
Emotions