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Streamlining Journal Article Document Supply in the NHS in England -…
Streamlining Journal Article Document Supply in the NHS
in England
discussion
NHS library service objectives and relation to core information worker ethics/values
Relation to NHS/healthcare priorities/values - what about information professional codes of conduct etc.? - main focus seems to be on saving money/customer service. What about other NHS values?
NHS knowledge and library services strategy/governance/priorities
value proposition - the gift of time
lack of emphasis on library worker upskilling
I like acknowledgement of the explicit link between evidence-based research and care outcomes - how about emphasis on how extra time could be spent on improving skills/learning and development or improving work conditions
reliance on unpublished/unreferenced data
Background/overview
Literature search
No discussion of how for example differences in licencing agreements or government structure in other countries impact document delivery or key taeaways for improvements
History of INCDocs
Introduction 2022-23
Data breakdown
Approximately 150,000 are
requested each year. From the article request being received
and the copy of the article being delivered to the requestor,
each one could take up to 15 minutes to process
This depends heavily on, for example, efficient retrieval for scans of print holdings (sensible collection organisation), match between DOI and items requested, suitable metadata being provided, holdings (for both print and electronic) being recorded accurately and staff holding sufficient skills/expertise
also frequently takes time to hunt down for example requests that turn out to be for conference abstracts within page ranges that have a singke DOI for an entire work
dealing with retractions
Context/justification for establishing schemes
Document supply forms a large part of an NHS library’s workload and the
original process to obtain articles for requestors was difficult to navigate and
checking up to 6 regional catalogues
incomplete holdings
no standard process for requesting an article,
keeping track of progress, recording the supplier, or updating statistical logs.
frequently frustrating.
specific examples?
manual data entry
chad consulting report 2021
on existing reciprocal sharing schemes (prior to
National sharing of locally-held knowledge resources is of strategic importance to the NHS.
objective of this report is to provide HEE with options and recommendations for
improved national inter-library resource sharing, in the context of the new National
Discovery Service,
questions
annual NHS England document supply statistics
unpublished audit in 2024 of the sources used for document supply by
a sample of libraries showed that an estimated 15,186 articles were being
sourced from the British Library.
audit took place in 2024 - which year and libraries was the data collected from?
trends in the data
BL as supplier of last resort - which titles are more likely to be requested -
difficulties differntiating between holdings for items with document supply classmark and those unavailable?
was there a ntoceable decrease in the overall no. of journal article requests raised and supplied in 2024
are the the 'other libraries which charged for supplying articles' outside of the regional networks
was/is there any data on how usupplied requests were fed into any collection development decisions?
did incdocs/print docs prove useful in that respect?