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PROMOTION & COMMUNICATION POLICY - Coggle Diagram
PROMOTION & COMMUNICATION POLICY
THE PROMOTION MIX
Advertising
Definition
Paid non-personal presentation and promotion
Features
High massiveness
Highly repeatable
Amplified expression
Liberal communication
Types of Advertising
Informative Advertising
Introduce new products
Explain product usage
Notify changes
Build company image
Reduce buyer fears
Persuasive Advertising
Create brand preference
Encourage switching brands
Change customer perception
Persuade immediate purchase
Reminder Advertising
Remind product need
Remind purchase location
Maintain customer awareness
Media Types
Broadcast (TV, Radio)
Print (Magazine, Newspaper)
Outdoor
Internet
Sales Promotion
Definition
Short-term incentives to encourage purchase
Consumer Promotion
Samples
Coupons
Cash refunds
Discounts
Premiums
Point-of-purchase displays
Contests
Event sponsorship
Trade Promotion
Discounts
Allowances
Free goods
Push money
Business Promotion
Trade shows
Demonstrations
Sales contests
Public Relations
Definition
Building good relations with publics
PR Tools
Sponsorship
Charitable activities
Public visits
Financial disclosure
Community relations
Event planning
Press relations
Press conferences
Lobbying
Crisis management
Personal Selling
Definition
Direct interaction with customers
Communication Methods
Face-to-face
Telephone
Video/Web conferencing
Roles of Sales Force
Represent company
Represent customers
Coordinate with marketing
Personal Selling Process
Prospecting & Qualifying
Pre-approach
Approach
Presentation
Handling objections
Closing
Follow-up
Direct Marketing
Definition
Direct connections with targeted consumers
Traditional Forms
Catalogs
Telemarketing
Kiosks
Sales letters
Flyers
Online Marketing
Website
Online advertising
Online communities
Email marketing
INTEGRATED MARKETING COMMUNICATIONS (IMC)
Definition
Integration of communication channels
Changes in Communication Landscape
Less mass marketing
Personalized marketing
Digital media growth
Better-informed consumers
Need for IMC
Consistent message
Unified company image
Integration of all promotion tools
COMMUNICATION PROCESS
Elements
Sender
Encoding
Message
Media
Decoding
Receiver
Feedback
Noise
DEVELOPING EFFECTIVE COMMUNICATION
Step 1: Identify Target Audience
Age
Gender
Personality
Buying habits
Step 2: Determine Objectives
Awareness
Knowledge
Liking
Preference
Conviction
Purchase
Step 3: Design Message
AIDA Model
Attention
Interest
Desire
Action
Message Content
Rational appeal
Emotional appeal
Moral appeal
Message Structure
Open conclusion
Closed conclusion
One-sided message
Two-sided message
Message Form
Print
Radio
Television
Personal selling
Step 4: Choose Media
Personal communication
Non-personal communication
Step 5: Select Message Source
Celebrities
Athletes
Professionals
Influencers
Step 6: Collect Feedback
Awareness
Attitude change
Purchase behavior
Store visit
Recommendation
SETTING PROMOTION BUDGET
Affordable Method
Based on affordability
Percentage-of-Sales
Method
Percentage of sales revenue
Competitive-Parity
Method
Match competitors’ spending
Objective-and-Task Method
Define objectives
Determine tasks
Estimate costs