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unit 2 - Coggle Diagram
unit 2
Personal Qualities of Care Workers
Patience
Empathy
Respect
Reliability
Honesty
Initiative
Teamwork
Key Roles & Responsibilities of Professionals
Doctors / GPs
Diagnose, treat, refer, prescribe.
Specialist Doctors
Nurses
Provide medical care, administer medication, monitor patients
Midwives
Support pregnancy, labour, postnatal care.
Regulated by the NMC
Social Workers
Safeguard vulnerable people, assess needs, create care plans.
Care Assistants
Support daily living tasks, personal care, independence.
How Care Workers Promote Rights
Offering choices (meals, activities)
Using interpreters
Providing accessible environments
Respecting religious beliefs
Keeping information confidential
Providing choices
Using interpreters
Adapting activities
Respecting religious beliefs
Keeping information confidential
How Staff Are Monitored
Line managers observe practice
Appraisals and supervision
CPD training
CQC inspections
Whistleblowing
Service user feedback
rights of induviduals
Choice
Confidentiality
Protection from harm and abuse
Equal and fair treatment
Consultation
Right to life
discrimination
Direct
Indirect
Prejudice
Stereotyping
Labelling
Effects of discrimination:
Low self‑esteem
Withdrawal
Anger
Loss of trust
Feeling unsafe
Regulation of Professionals
NMC – Nurses & Midwives
Check qualifications
Ensure CPD
Investigate complaints
GMC – Doctors
Register doctors
Investigate misconduct
HCPC – Allied Health Professionals
Physiotherapists, paramedics, occupational therapists. Maintain standards, revalidation
CQC (Care Quality Commission)
Inspects health and social care services in England.
Ofsted
Inspects children’s services and education settings.
Legislation You MUST Know
Health & Social Care Act 2012
Patient choice
Integrated care
Care Act 2014
Duty of care
Safeguarding
Personalised care
Equality Act 2010
Prevents discrimination
Protected characteristics
Mental Capacity Act 2005
Supports decision-making
Best interests
5 principles
Health & Safety at Work Act 1974
Data Protection Act 2018 (GDPR
Sectors in Health & Social Care
Public Sector
Funded by taxes, run by the government
NHS England NHS Scotland NHS Wales HSC Northern Ireland
Private Sector
Businesses that charge for services.
private hospitals, private GP practices, BUPA.
Voluntary / Third Sector
Charities and non-profit organisations.
MIND, Age UK, Macmillan
Multi-Disciplinary Working (MDT)
Benefits:
Better communication
Holistic care
Faster decision-making
Risks
Miscommunication
Role confusion
Professionals working together to meet needs.
Communication in Health & Social Care
Why communication matters:
Prevents mistakes
Ensures continuity of care
Builds trust
Types of communication
Verbal
Non-verbal
Written
Technology-based (emails, records)
Effective Communication
Types
Verbal
Non‑verbal
Written
Specialist (BSL, braille, Makaton)
Skills
Active listening
Tone & pace
Open body language
Clarity
Barriers
Language
Sensory impairment
Environment
Emotional factors
Values of Care
Promoting equality and diversity
Promoting individual rights and beliefs
Maintaining confidentiality