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PHASES - Coggle Diagram
PHASES
WELCOMING GUEST
host meets and greets
show their table or the bar
takes customers coats and brings menus
cust. whith disabilities should be treated
PHONE BOOKINGS
book online/restaurant email
repeat bookings particulary online give loyalty or reward coupons
TAKING AND CARRYING OUT ORDERS
stand left when taking guest/order start whith ladies and older c.
smart service comunicated order kitchen/bar
able tu explain menu
SERVING FOOD AND DRINKS
server water before
throughout the entire meal
plates carried to the table whithout touching surface
PRESENTING THE BILL
check want anything else and take it
place it in a bill cover
give c. look bill and ret. to table
GUESTS DEPARTURE
get their coats
say you look forward to seeing tham again
ordering tham a taxi
ask the c. for feceedback of thair dining