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CART Modernization - Coggle Diagram
CART Modernization
Priyesh/Gaurav
Routing to right person with right skills, always correct, no need to route back
Front office user enhanced UX, Shaun Wortis slide use as well
Front Office Intake WSS, Email, AI App Agent, Doc Agent
Back office user is able to complete the task, explain integrations and how Pega supports No Swivel. Investigation Agent for Back office users.
Front office user using KB, Coach, Process AI for completion of case suggestion
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Build for change moment in the demo to show center out , once we complete the demo we will decide
Demo flow end to end from front office to back office, manager view. how we used BP and personas and data objects, case data model for MFRP. Stitching story like Waltham hackathon ppt
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Stu/Gaurav/Tejas
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Modern CART journey on PaaS, IUSE value
Tejas to talk about PaaS BVA Modern CART journey on PaaS, IUSE value
Stu 8 step modernization plan, how to sunset old app and sunrise new application, how RBC can use modern Pega
Peter/Gaurav
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Constellation benefits, how upgrade will be easy
Anil/Ben/Gaurav
How we can sun set earlier app piece by piece, Iterative approach, coexistence** hybrid constellation UI kit**
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