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Water Meter Billing Process Workflows, 10-Year Water Meter Replacement…
Water Meter Billing
Process Workflows
10-Year Water Meter Replacement Program
(Honeywell V meters)
Criteria:
Honeywell V meters trigger renewal upon 10 year old or fail/stopped
All other meters triggered upon fail/stopped
Planned 10-year approach as agreed with Chris Fisher
This Must be Automation!
Revenue
Download/Extract
All meter details from Authority
and provide details to SS
Service Stream (Portal LINK)
Undertake meter readings
14 day Legislative
reading only requirement
(Typical 4 month process)
Notified by Spreadsheet/Email
Meter Read (Yes/No)
5 x spreadsheet
Trouble Codes
Scheduling Team Internal Check
Investigate
Water Meter Replace
Carry Out Works
Capture new information
Meter number, size , locaiton, photo, number of dials etc, serial, make, model, etc.
Dispose old meter
Create new Asset with new information from Work Order
1 more item...
Revenue Water Meter Investigation
Possibly Stopped
Bucket Test
20L in bucket and 20L on meter
Supervisor Approval
1 more item...
$75 per bucket test
Low Consumption
Service Stream have provided the wrong information
Read (All Good)
Do Nothing
Low Consumption Trigger
Power Query to Identify Outcomes
AF to verify IT process
Skipped
Can LINK be API'd??
2 Investigates during Over Time
Some trigger renewal upon investigate
No problem
Problem
Error from Service Stream
Total Routes: 112
Total Low Consumption Investigations: 6 per route
Bucket Test Fail
Bucket Test Pass