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Cascade IT Onboarding & Request Management Policy - Coggle Diagram
Cascade IT Onboarding & Request Management Policy
Purpose of the Policy
Improve communication between HR and IT
Fix delays in onboarding system issues
Ensure onboarding works smoothly during summer hiring
Reduce system bugs and failures
Create a clear IT request process
How the Policy Will Be Implemented
Use a centralized IT ticketing system (vendor-based tool)
HR and staff trained on how to submit requests
IT assigns and tracks all requests through system
System tested before summer hiring season every year
Monthly IT–HR review meetings
Policy Details (What the policy states)
All IT requests must go through a formal ticketing system
HR must submit complete request details (issue, urgency, department)
Requests must be categorized (high, medium, low priority)
Response times must follow set rules (e.g., urgent = 24–48 hours)
No informal requests (email or verbal requests not accepted)
All requests must be tracked and updated in system
Who the Policy Applies To
HR department (primary users during onboarding)
IT department (support and system maintenance)
Hiring managers
New employees during onboarding
Any staff involved in hiring or onboarding process
Who Is Responsible
IT Manager → system oversight, enforcement, updates
HR Manager → ensures HR compliance and correct usage
IT Support Team → handles tickets and technical issues
System Vendor → maintains platform and updates software
Leadership → approves policy updates annually
How Success Will Be Measured
Faster IT response times during onboarding season
Reduced number of onboarding system errors
Lower backlog of IT tickets
Improved HR satisfaction survey results
Successful completion rate of onboarding process
System stability during peak hiring (summer)