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Kirkpatrick's Four Levels of Training Model - Coggle Diagram
Kirkpatrick's Four Levels of Training Model
Level 1 - Reaction
Training that is Enagaging
Training that is favorable
Training that is relevant
Formative Evaluations
Pulse Check
Instructor Observation
Observer
Summative Evaluations
Surveys
Interviews
Level 2 - Learning
Acquire Intended Knowledge
Acquire Skills
Acquire Attitude
Formative Evaluations
Knowledge Test
Discussion
Individual/Group Activity
Simulation
Role Play
Summative Evaluations
Test/Quiz
Presntation
Teach Back
Action Planning
Demo/Perf Test
Survey
Interview
Focus Group
Level 3 - Behavior
Apply Skills on the Job
Drivers
Coaching
Job Aids
Mentoring
Critical Behaviors
Competencies
Required Drivers
Support
Reinforce
Encourage
Reward
Accountability
Monitor
Level 4 Results
Results
Business Impact
Outcomes
KPI's
ROI
Metrics
Leading Indicators
Internal
Quality
Cost
Volume / Production
Efficiency
Compliance
Safety
Employee Satisfication
External
Customer Response
Customer Satisfication
Market/Industry Response
Support Org.