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Quality Management Techinques : (23UBU633), 2.Continuous Improvement, 3…
Quality Management Techinques : (23UBU633)
2.Continuous Improvement
PDCA Cycle (Plan–Do–Check–Act)
:Small Incremental Improvements
Quality Circles
:Suggestion Schemes
3.Employee Involvement
Teamwork
Training And Development
Employee Empowerment
Employee motivation
4.Process Management
Process Mapping
Innovation
Process mapping
Process refinement
5.Process Approach
Standardization
Process mapping
Workflow management
Root cause analysis
7.Quality Management Techniques
Six Sigma
QC Tools
Statistical Process Control (SPC)
5S Technique
7.Fact-Based : Decision Making
Data collection
Statistical analysis
Performance metrics
1.Customer Focus
Customer Satisfaction
Customer Feedback
Complaint Handling System