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Takedown request initiated by user, yes, no, no, no, yes, yes, no - Coggle…
Takedown request initiated by user
User uploads to Schibsted Go
Is evidence attached?
Ask user to add more
User submits more data
Check if the infringing site is active, does it match the incident description and evidence?
Approve subtask in ServiceNow
Data is automatically sent to Excedo
helpdesk@excedo
with CC to account contact
Response from Excedo with initial analysis stating
if it's a complex or easy takedown, is more data needed, what is the estimated cost.
Brand has pre-approved takedown cost and is below that cost?
Ask brand contact if cost is approved
Decision from brand
2 more items...
Respond back to Excedo with an "approval" / start working
Excedo is done with takedown
1 more item...
Close ticket and inform the user the problem can't be recreated/site is no longer active
yes
no
no
no
yes
yes
no