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Nature of TQM (23UCO633), Screenshot 2026-02-17 202240, Screenshot 2026…
Nature of TQM (23UCO633)
Types :
Objectives:
Scope:
Applies to all departments and functions
Covers product and service quality
Focuses on customer satisfaction
Includes suppliers and vendors
Involves all employees at all levels
Covers process improvement and cost reduction
Applies to manufacturing and service organizations
Supports long-term organizational growth and competitiveness
Product and service quality
Customer satisfaction and loyalty
All departments and functions of the organization
Employee participation and development
Process improvement across operations
Supplier and vendor quality management
Cost reduction and waste elimination
Organizational culture and leadership
Continuous improvement in all activities
Long-term business performance and competitiveness
Structure
Top management commitment
Customer focus
Employee involvement
Process management
Continuous improvement
Training and education
Teamwork and communication
Supplier / vendor involvement
Measurement and feedback (data-based decisions)
Basis
Customer focus
Commitment of top management
Involvement of all employees
Continuous improvement
Process-based approach
Teamwork and communication
Training and education
Fact-based (data-driven) decision making
Prevention of defects rather than correction
Features :
Customer-focused approach
text
Strong commitment of top management
Involvement of all employees
Continuous improvement of processes
Emphasis on prevention rather than inspection
Teamwork and good communication
Use of data and facts for decision-making
Proper training and education
Focus on long-term success
Better relationship with suppliers
To improve the quality of products and services
To increase customer satisfaction
To reduce errors, defects, and waste
To improve efficiency of processes
To promote continuous improvement
To involve all employees in quality improvement
To reduce cost through better quality
To improve organizational performance and competitiveness
Deming’s TQM approach (W. Edwards Deming)
Juran’s TQM approach (Joseph M. Juran)
Crosby’s TQM approach (Philip B. Crosby)
Ishikawa’s TQM approach (Kaoru Ishikawa)
Feigenbaum’s TQM approach (Armand V. Feigenbaum)
Presentation of Total Quality Management
