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Chapter 7: What is a Process, Patient-Flow-Diagram, Input-Output_Diagrams1…
Chapter 7: What is a Process
Definition of a Process
exists in every organization (manufacturing + healthcare + business)
goal = create value
series of steps --> transforms inputs --> outputs
major process components
inputs
activities
outputs
customers
suppliers
Process Owners
person responsible for process performance
tracks improvement
ensures quality
Ex:
hospital department head
Importance of Data
processes must be measured
helps improvement decisions
supports six sigma analysis
SIPOC Diagram
SIPOC = suppliers, inputs, process, outputs, customers
purpose:
understand process scope
identify key steps
SIPOC Brainstorming Tips
include cross-functional team
keep it high-level
don't overxomplicate
