Please enable JavaScript.

Coggle requires JavaScript to display documents.

Chapter 8 - Coggle Diagram

- - - - For example a bank is legally required to protect your credit card info, while a brand like coca-cola sets its own high standards for its logo and taste
        
        Understanding these different types of requirements helps sex sigma team know exactly what goals they are trying to hit
- - - - For instance a customer wants comforable pants but the factory measures the exact fabric type and seam length a CTQ to make that happen
- - - - In a repair business a need like excellent service might have a driver of timely response which results in a requirement to arrive within 48 hours
        
        Using the tree helps a team decide on the exact metrics they will use to prove their project was a success
- - - - External failuers are caught by the customer, which leads to expensive returns, repairs, and a bad reputation for the brand
- - - - In most businesses better quality costs more money, but in a six sigma company better quality actually saves money because there are fewer mistakes to fix
        
        The ultimate goal of Six Sigma is to build quality directly into the process so that is is self-regulating and doesnt need a huge inspection team