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IT–Business Disconnect at Cascade Sustainable Energy - Coggle Diagram
IT–Business Disconnect at Cascade Sustainable Energy
Timeline / Story Flow
HR–IT conflict
Options analysis & next steps
Problems discovered in orientation system
Ryan hired as IT Business Relationship Manager
New Employee Oriendtation
Key Issues
IT does not understand business needs
Poor communication between IT and HR
Orientation system is unreliable
Slow response to fixes and improvements
No system ownership or documentation
IT priorities don’t match business priorities
Key Stakeholders
Ryan
Maggie
Nick
Don
New Employees
HR Department
IT Department
IT Management & Strategy Concepts
Build vs. Buy decisions
Prioritization of IT projects
Business Relationship Management (ITIL)
User-centered system design
IT–Business Alignment
Role of RFPs
Solutions / Options
Conference software
Scheduling software
ERP
Vendor solutions
CRM-based solution
Technical Problems
Hotel cancellations not syncing
Poor reporting
Incorrect session registration
No integration clarity
Orientation system bugs
Heavy reliance on manual workarounds