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Cascade struggles because IT doesn’t understand what other departments…
Cascade struggles because IT doesn’t understand what other departments need
Key Problems
IT is not aligned with business needs.
How did it happen?
1.IT stopped listening to the business
2.IT prioritized its own internal projects
What is the cause?
IT does not understand HR’s goals or priorities.
IT leadership prioritizes internal technical projects over business needs.
The problem exists because IT and HR don’t communicate or collaborate, so IT never learns what HR actually needs.
Consequence is HR can’t run an effective orientation process, which leads to delays, mistakes, extra costs, and new employees starting their jobs confused or frustrated.
IT’s lack of alignment damaged its credibility and made other departments lose trust in IT’s ability to support the business.
2.Poor communication and ownership between IT and HR
Relevant Facts
HR repeatedly asked IT to evaluate vendor solutions, but IT never followed through.
IT spent a full year building a server monitoring dashboard instead of fixing the orientation system
Possible Solutions
2.Assign a dedicated IT for the orientation system and establish regular communication between IT and HR so issues, priorities, and updates are shared consistently.
1.Create a stronger partnership between IT and HR by using a Business Relationship Manager (Ryan) to improve communication, gather HR’s real needs, and ensure IT delivers the right support
Pros
Better understanding of HR’s real needs
Faster, more accurate decision‑making
Cons
It takes time to build the relationship
IT may resist the change
Timeline
1.HR struggles with the orientation system
2.HR asks IT for help
3.IT does not respond or follow through
4.IT focuses on its own internal projects instead
5.Misalignment grows
6.Ryan (BRM) is brought in
Stakeholders
HR
IT
Ryan (BRM)