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Improvements for Cascade Sustainable energy Employee Orientation(IT…
Improvements for Cascade Sustainable energy Employee Orientation(IT Support).
Background
Orientation Process:
1.Onboarding program for 2 days.
Cross functional sessions
A lot of paper use
Ryan's Job
IT relationship manager
First employee to make it to orientation
System as of now
registration system for orientation
Integration with ERP and HR is not good.
What happens when problems happen?
Have a summer hiring surge
IT availability would be limited
Key Issues
HR Communication
HR have trouble finding system owners
Reexplaining requirements a lot
No accountability
IT prioritization problems
Orientation is a low priority
The resources are pulled to other IT projects
Not enough documentation
No clarity for system ownership.
Terrible knowledge transfer
System Reliability
capacity limits ignored
The hotel cancellation isn't sy
Session assignments are wrong
Stakeholders
Maggie Franklin
She is the lady for onboarding success
She wants system fixes and improvements
IT Department
Focus is infrastructure and monitoring
Have a limited business perspective
IT Manager(Nick)
Hes skeptical of consultants
He don't rock with the Business relationship position
Don Katz
He led options analysis
He dismisses user concerns
New Employees
Got impacted by poor scheduling
Business Impact
Cost impact
unused hotels being paid for
staff time is inefficient
Experience for employee
confused during the orientation
Team skills didn't align
Strategic Risk
IT isn't supporting the business goals
No trust with IT and HR
inefficiency
Workarounds
Improvements are delayed
Tech Options
CRM
Do meet a lot of requirements
customization is required
ERP
Best requirement match
has a long timeline
Conference software
grouping and reporting is limited
Scheduling software
ERP integration isn't good
vendor solutions
not evaluated all the way
its recommended by HR and ERP Vendor
Root Causes
Poor business relationship management
It Governance isn't good
Priorities isn't right
Failed on get end users involved
Solutions
Short term fixes
Stabilize current system
fix capacity & cancellation bugs
process improvements
have system ownership
improve the documen
strategical improvements
Add ITIL Business relationship management
Make the IT and HR dynamic better
next steps
Evaluate vendor solutions the right way