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Consumer Rights + Responsibilities - Coggle Diagram
Consumer Rights + Responsibilities
Consumer Information
Proof of Purchase
Food Labels
Barcodes
Consumer Protection Agencies
Trade Associations
Office of Odbudsman
Small Claims Proceedure
Comsumer Laws
Sale of Goods & SUpply of Services Act 1980
Comsumer Competition Protection Act 2014
Comsumer Protection Act 2007
Complaints
Should contain; Date of purcahse, information about
the product (Cost & description), the issue, what settlement you want, contact details & proof of purchase.
Online Shopping
Benefits
Convienient, more choice, cheaper, open 24/7 and more.
Risks
Fraud, lack of product trial, easy purcahses lead to impulse buying and more.
Rights When Buying Online
European Union
14 day cooling off perod, may return items once recieved for any reason. Seller must issue a full refund.
Outside the European Union
Make sure to; Website is reputable, be aware of T's and C' and be aware of VAT and Import Duty.