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Workshop 1 - Breakout session Feedback - Coggle Diagram
Workshop 1 - Breakout session Feedback
Communication between teams and dept
Publish good news
Share best practice
Who's Who with photos and contact details
Improve communication with Councillors
Work closer with NHT on sign ups and voids
Consistent messages and processes
Updates on regulatory changes
Tenants expectations and misunderstanding of roles
Case ownership charter
Review Abusive Behaviour policy
Devise a tenant handbook with expectations, contract, roles etc
Explain process and timescales
Complex cases and mental health related pressures
Proactive joint visits
A dedicated team for complex cases with expertise and knowledge
Scoring system for cases that need escalation
System, resources and access issues
Satellite offices
Patch size review
desk shortages
Mapping exercise for outdated tools and duplication
Postcode lookup on website for HO patch
Update the system with the right info
Too many different systems
Access needed for repairs info
Clear process flow maps
Improve Teams channels
Visibility and engagement methods
Regular estate walkabouts
Home Checkers
Joint patrol with agencies, Meet the Stret
Surgeries, Pop Ups, Roadshows
Calling cards with photos
Micro surveys, QR codes
Quick wins with the HandyVan Scheme