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Chapter 8 : Quality - Coggle Diagram
Chapter 8 : Quality
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Sigma Level Relationship
As sigma levels rise, CoQ as a Percent of Sales drops (e.g., 6 Sigma is <1%)
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The Iceberg Metaphor
Visible costs (scrap, shipping) are the tip; Hidden costs (morale, administrative, unpredictable revenue) are the submerged mass
This chapter focuses on defining quality through measurable parameters and understanding the costs associated with it