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CITI BANK Integration Quarterly biz review (data), Wh - Coggle Diagram
CITI BANK Integration
Quarterly biz review (data)
S
5 Dress rehearsal
Specific objective before go live
Testing involved multiple downstream systems
could trigger escalation due to regulatory and customer risk.
O
flagged a potential issue where payment history data appeared incorrect.
testing procedure
Shared test data
actual system defect
Manager
visibly anxious and emotional
repeatedly pressing the tech team for immediate answers
A
walked to the tester
redirect testers to validate other flows avoid blocking DRH
assigned engineers to check logs
while shielding them from ongoing escalation
high-level, calm explanation:
what we are checking
what we knew
when she would get the next update
This experience taught me how important it is to manage conflict by creating clarity and calm under pressure.
R
downstream system’s data refresh
assign to them and walk explain
S
used data in a quarterly business review
customer complaint tickets by severity
were compared across teams
assess operational performance
O
logic behind how tickets were categorized changed
Because familiar + UAT sign off
Didn't revalidate the assumptions behind the calculation
A
reviewed the updated system logic
traced how tickets were generated
identified that a key variable hadn’t been updated
Reran the analysis
sanity-checked the results against other sources
R
corrected the data within 24 hours
and introduced a validation checklist for future reviews
This experience reinforced for me that
strong data analysis is less about crunching numbers
and
more about validating assumptions when systems and definitions change.
Wh