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David's Salon Application - Coggle Diagram
David's Salon Application
Problems Identified
Branch-level operations heavily dependent on manual means
such as record-keeping (guest book, appointment book, sales docket, sales report book), calculation, and aggregation which leads to an
extensive time consumption and human error.
Service Providers (Senior Hairstylists)
challenges with self-marketing, branding and discovery.
No centralized formal mode of communication
between Client and Manager/Senior Hairstylists, and among salon branch employees.
Formal customer review system does not exist
within organizational structure
Legacy System Failure
System performance resulted in operational slowdown
rather than improvement during peak service demand periods
Primary operational barrier:
Extended data entry requirements (e.g., full service description entry versus standardized selection via radio buttons or checkboxes)
System lacked administrative functionality
(Create, Read, Update, Delete - CRUD operations)
System was subsequently abandoned
due to ineffectiveness
Mobile Application Design and Implementation Strategy
User-friendly UI/UX for end users ages15-65yo.
Non-mandatory adoption policy for digital and non-digital natives
Application use seminar for employees
Features(early concepts)
In-app communication between users
Integration of payment gateway
LinkedIn/Indeed-inspired service provider profile customization
Appointment Booking and Sales Calculation
Sustainable Development Goals
SDG 8: Decent Work and Economic Growth
SDG 5: Gender Equality
SDG 10: Reduced Inequalities
Problems Observed
Digital wallet tipping creates operational friction: clients must manually provide service provider mobile numbers for payment rather than using quick response codes
All financial documentation is compiled into physical reports and transmitted to corporate headquarters
Lack of Digital Infrastructure: a web-based or forms application systems not ideal for operations. Mobile application improves user accessibility and inclusivity
Service Providers (Senior Hairstylists) rely on informal marketing and passive positioning ("talent speaks for itself")
Future Late Plans on Development
Mobile Application implementation and deployment on multi-branch operations
Provide in-app salon client perks (promos, discount)
Social media-inspired client-employees engagement (e.g. inspired by Facebook, Pinterest, LinkedIn)