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Orchestrator - Coggle Diagram

- - - - With API
        
        Messaging system (e.g.: Whatsapp, emails etc.)
        
        Document repository
        
        SQL connector (e.g.: (SQL Server, Oracle, PostgreSQL, MySQL)
        
        Salesforce
        
        OAuth 2.0
        
        Automatic token refresh
        
        Native REST/SOAP integration with dynamic header, token and versioning management
        
        Secrets management (e.g.: Hashicorp Vault / Azure Key Vault)
        
        Analytics platform (to send processed information or KPIs)
        
        Customized libraries (to modify functionalities) (? - F38)
      - Without API (via RPAs)
- - - - User action
    - - .csv
      - .txt
      - .xlsx
      - .json
      - .xml
  - - - API
      - Event
        
        ID correlation
- - - - Cases whose SLA exceeded thresholds
      - Time spent on each work object
      - Processed work volumen
      - Work status
      - Work objects in each work queue
      - Any other OOTB metrics
  - - - Errors in automations/APIs
      - Any other non-OOTB metrics
      - Any metrics in "real time" (as it requires a screen refresh) (?)
- - - - SLA