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671101-000-01-KM-01 Workplace fundamentals - Coggle Diagram
671101-000-01-KM-01
Workplace fundamentals
Breakdown of the topics
KM-01-KT01: Employment
KT0101 - An employee's legal rights
KT0102 - Legislation which governs workplaces
KT0103 - Employer roles and responsibilities
KT0104 - Employee role and responsibilities
KT0106 - Union organisation, structures and processes
KT0105 - Role of organised labour in business
KT0107 - Labour relations
KT0108 - Employment relations in small and micro enterprises
KT0109 - Role of the Department of Labour, the CCMA and the Labour Court
KM-01-KT02: Organisation of work
KT0201 - What work is, including products and services, paid and unpaid
KT0202 - Work as sets of value-adding processes
KT0203 - Customers in the value chain, internal and external
KT0204 - Work as collaboration - the role of teams in work processes
KT0206 - Team organisation, team roles, meetings and information flow
KT0205 - How teams function
KT0207 - Meeting protocols for a variety of meeting types, including formal meetings and informal "stand-up" meetings
KT0208 - Organisational hierarchies in medium and large organisations
KM-01-KT03: Employer-Employee relationships
KT0301 - Employment contracts including learning contracts such as learner ships, apprenticeships and internships
KT0302 - Mandates, vision, mission, policies and procedures
KT0303 - Rules, codes of conduct and ethics
KT0304 - Organisational values, common and specific
KT0305 - Labour relations processes, including discipline, grievance, strikes, lock outs, negotiation, conciliation, mediation and arbitration
KM-01-KT04: Concepts related to the performance of work
KT0401 - Planning, organising and control
KT0402 - Workflow
KT0403 - Cost, waste
KT0404 - Productivity, efficiency
KT0406 - Risk, health, safety, environment and related systems
KT0405 - Housekeeping
KT0407 - Quality and quality systems
KT0408 - Continual improvement
KM-01-KT05: Types and structure of employer organisations and the impact of the external environment
KT0501 - Types of employer organisations, including public, private and non-profit entities
KT0502 - Company as legal persona, stakeholders, responsibilities
KT0503 - Differences between micro, small, medium and large organisations
KT0504 - Organisational hierarchies
KT0506 - Departments, services and interdepartmental relationships
KT0505 - Organisational culture, structures, systems
KT0507 - Organisational strategies, business plans and related processes, including budgeting and reporting
KT0508 - Typical organisational stakeholders
KT0509 - The economy, markets, customers, competition, service delivery
KT0513 - Global influences on local conditions and the economy
KT0512 - Organisations and the natural environment
KT0511 - Legislation, regulations and standards, including SANS
KT0510 - Resources, including materials, people, finance, technology
KM-01-KT06: Information and communication technology at work
KT0601 - Computers, software and systems
KT0603 - The use of ICT to support business processes
KT0602 - Telephones, internet and intranet
KM-01-KT07: Ethics at work
KT0702 - Components of ethical behaviour, including integrity, honesty, fair dealing, respecting diversity
KT0703 - Unwritten but expected behaviours including reliability, accountability, time keeping, respect for others
KT0704 - Lapses in ethical behaviour, including sexual harassment, racism, bullying, theft and abuse of company property, rules, time and sick leave
KT0706 - The need for ethical behaviour and the impact or consequences of lapses in ethical behaviour
KT0705 - Conflicts of interest, including primary and secondary interests, the impact on individuals and organisations, and the link to corruption
KT0701 - Definition of ethical behaviour
KM-01-KT08: Current trends influencing work
6 more items...