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(<map version="1.0.1">, </map>) - Coggle Diagram
<map version="1.0.1">
<node ID="root" CREATED="0" MODIFIED="0" TEXT="Car Service Tracking – System Flow">
<node ID="flow" CREATED="0" MODIFIED="0" TEXT="End-to-End Flow">
<node ID="f1" CREATED="0" MODIFIED="0" TEXT="Customer arrives at Dealership"/>
<node ID="f2" CREATED="0" MODIFIED="0" TEXT="Clerk captures customer & vehicle details"/>
<node ID="f3" CREATED="0" MODIFIED="0" TEXT="Job card created in system"/>
<node ID="f4" CREATED="0" MODIFIED="0" TEXT="UUID tracking link generated"/>
<node ID="f5" CREATED="0" MODIFIED="0" TEXT="Tracking link sent via WhatsApp"/>
<node ID="f6" CREATED="0" MODIFIED="0" TEXT="Vehicle moves through service steps"/>
<node ID="f7" CREATED="0" MODIFIED="0" TEXT="Customer views progress online"/>
<node ID="f8" CREATED="0" MODIFIED="0" TEXT="Service completed"/>
<node ID="f9" CREATED="0" MODIFIED="0" TEXT="Tracking link expires after 48 hours"/>
</node>
<node ID="steps" CREATED="0" MODIFIED="0" TEXT="Service Steps (QR Driven)">
<node ID="s1" CREATED="0" MODIFIED="0" TEXT="Check-in"/>
<node ID="s2" CREATED="0" MODIFIED="0" TEXT="Inspection"/>
<node ID="s3" CREATED="0" MODIFIED="0" TEXT="Service in Progress"/>
<node ID="s4" CREATED="0" MODIFIED="0" TEXT="Waiting for Parts"/>
<node ID="s5" CREATED="0" MODIFIED="0" TEXT="Quality Check"/>
<node ID="s6" CREATED="0" MODIFIED="0" TEXT="Wash / Prep"/>
<node ID="s7" CREATED="0" MODIFIED="0" TEXT="Ready for Collection"/>
</node>
<node ID="qr" CREATED="0" MODIFIED="0" TEXT="QR Code Mechanism">
<node ID="qr1" CREATED="0" MODIFIED="0" TEXT="One QR code per service step"/>
<node ID="qr2" CREATED="0" MODIFIED="0" TEXT="Clerk scans QR to log progress"/>
<node ID="qr3" CREATED="0" MODIFIED="0" TEXT="Timestamp saved automatically"/>
</node>
<node ID="whatsapp" CREATED="0" MODIFIED="0" TEXT="WhatsApp Messaging">
<node ID="w1" CREATED="0" MODIFIED="0" TEXT="Tracking link sent to customer"/>
<node ID="w2" CREATED="0" MODIFIED="0" TEXT="Google Sheets used as send trigger"/>
<node ID="w3" CREATED="0" MODIFIED="0" TEXT="Customer opens link without login"/>
</node>
<node ID="backend" CREATED="0" MODIFIED="0" TEXT="Backend Components">
<node ID="b1" CREATED="0" MODIFIED="0" TEXT="Supabase (PostgreSQL)">
<node ID="b1a" CREATED="0" MODIFIED="0" TEXT="Job cards"/>
<node ID="b1b" CREATED="0" MODIFIED="0" TEXT="Service step logs"/>
<node ID="b1c" CREATED="0" MODIFIED="0" TEXT="Tracking tokens"/>
</node>
<node ID="b2" CREATED="0" MODIFIED="0" TEXT="Firebase">
<node ID="b2a" CREATED="0" MODIFIED="0" TEXT="Auth & roles"/>
<node ID="b2b" CREATED="0" MODIFIED="0" TEXT="Real-time updates"/>
</node>
</node>
<node ID="caution" CREATED="0" MODIFIED="0" TEXT="Platform Cautions">
<node ID="c1" CREATED="0" MODIFIED="0" TEXT="UUID links must expire"/>
<node ID="c2" CREATED="0" MODIFIED="0" TEXT="No customer data in QR codes"/>
<node ID="c3" CREATED="0" MODIFIED="0" TEXT="Google Sheets is not source of truth"/>
<node ID="c4" CREATED="0" MODIFIED="0" TEXT="Customer access is read-only"/>
</node>
</node>
</map>