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CH5 The Supporting Facility & Process Flow - Coggle Diagram
CH5 The Supporting Facility &
Process Flow
The impact of Servicescape
Behavior of Customers & Employees
Typology of Servicescapes
分类
Who
Performs within a Servicescape
参与者的不同
Remote service
远程服务
(Employee only)
Self-service
自助服务
(Customer only)
Interpersonal services
交互服务
(Both Customer and Employee)
Physical
Complexity
of the Servicescape
服务场所的精简程度
Elaborate
例如，Museum
Lean
例如，Gallery
Servicescapes
Three
Environmental
Dimensions
环境维度
Ambient
Conditions
Background of the environment
Spatial
Layout and Functionality
The arrangement of furnishings and equipment and the relationships among them
Signs, Symbols, and Artifacts
A Service Supporting
Facility
The
Six
critical
design featurest
Nature and Objectives of Service Organization
Land Availability and Space requirements
Flexibility
Security
Aesthetic Factors
The Community and Environment
A Service Process
A Swim Lane Flowchart
Process Flow Diagram
A Gantt Chart
Process Types
Calculate performance merics
Throughput Time
Direct Labor Utilization
Bottleneck Sequence