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Session 17: Public Sector Value - Coggle Diagram
Session 17: Public Sector Value
What is the public sector?
Health, education, housing, fire and rescue services and policing.
Funded by government departments, local governments and district councils.
Biggest areas of spending are health, education and social care.
Welfare state in the UK - identified five areas that need to be tackled; poverty, disease, ignorance, squalor and idleness.
How it differs from private sector
Marketing and customer relationships:
Public - informing public about services.
Private - build strong customer relationships and increase demand.
Mission based on customer needs:
Public - aim to meet diverse service user needs.
Private - more able to target specific customer segments.
Mission based on product characteristics:
Public - less common, focus should be on service users' needs.
Private - more likely, though best practice still emphasises customer needs.
Regulation for public safety:
Public - required
Private - required
Transparency:
Public - must disclose this information.
Private - not required, often considered commercially sensitive.
Gathering customer opinions:
Public - essential for ensuring public goods, a duty to taxpayers.
Private - done when beneficial.
Agility and adaptability:
Public - slower than private, bureaucracy can limit flexibility.
Private - essential for survival.
Clear organisational vision:
Public - necessary.
Private - necessary.
Economic competitiveness:
Public - required.
Private - always required.
Employee motivation (monetary):
Public - not the primary driver, though some roles are well paid.
Private - more commonly a key motivator.
Employee motivation (making a difference):
Public - very common.
Private - varies from company and role.
Standardised operations:
Public - expected.
Private - expected.
Location affecting service delivery:
Public - context and culture influence delivery.
Private - similarly influenced, especially in service-based businesses.
Accountability for spending:
Public - required.
Private - applicable in high-profile cases.
Survival without value for money:
Public - possible, due to essential service obligations.
Private - unlikely, lack of value usually leads to business failure.
Values
Economic Value
Generation of economic activity and employment.
Social Value
Family or community relationships, social mobility, status, community cohesion.
Ideological Value
Alignment of benefits, moral or ethical values with actions or outcomes or services.
Quality of Life Value
Security, health, recreation, personal liberty.
Stewardship Value
Public view of officials as competent and capable.
Ecological Value
Contributing to environmental sustainability.
Political Value
Whether the service stimulates democratic participation and dialogue.