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LU 10: Communication - Coggle Diagram
LU 10: Communication
Non-verbal communication
Physical appearance
Territory and personal space
Facial expressions
Gestures and postures
Touch
Eye contact
Vocal cues
Time
Informal communication and its different forms
grapevine
Management by Wandering Around (MBWA)
Organizational communication
Vertical
formal reporting relationships
Upward communications
messages from subordinates to superiors
Downward communication
information flows down the organization’s hierarchy from superiors to subordinates
Horizontal
information flow between colleagues and peers at the same level of the organization
Basic forms of communication
Interpersonal communication (oral or written)
How to manage communication process
Communication barriers