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Week 14 Mind Map - Coggle Diagram
Week 14 Mind Map
The Need for Empathetic Healthcare Systems
Main Idea: Empathy in healthcare is a system-wide responsibility. It requires policy support as well as various environmental levels to contribute in order to flourish throughout healthcare.
Empathy worsens overtime due to healthcare pressures such as understaffing, heavy workload, and various stressors
Policies, incentives, staffing levels, and reimbursement models can determine whether a provider feels they have necessary time and energy to provide empathy towards a patient.
It is interesting that healthcare systems are considered agents that most control morality and empathy vs non-empathy. This takes away from a personal responsibility of having empathy and makes it something that is almost controlled by policies and structure.
How can healthcare systems balance the structural and requirements of empathy without making it an additional metric that must be evaluated?
Empathy: The Human Connection to Patient Care
Every person in a healthcare setting has unseen struggles and things they are going through whether fearful or joyful. This shows the hidden stories of patients and staff encouraging each individual to practice empathy in interactions
People in the same waiting room might be celebrating, grieving, terrified, or hopeful although their outside demeanor does not reveal it.
Empathy requires perspective-taking not assumptions as listed in the lecture
Empathy does not mean knowing someone's whole story but rather just recognizing there is one we do not know
Question: How can healthcare workers and providers maintain deep empathy with overwhelming patient load and limited time? Additionally, how can they do this without it taking a toll on their body and their mental health?
Empathy in Healthcare Lecture
Main Idea: There is a lot more to empathy as you are sensitive to another's feelings and experiences. It is a crucial part of effective healthcare communication and should be used within all cultures
How is empathy different than sympathy video: empathy creates a connection with an individual. sympathy creates disconnection. Empathy forces us to take their perspective and recognize their emotions. It is a choice.
Empathy is the ability to understand a personal experience of the patient and is important in communication
Three dimensions of empathy: emotional, cognitive, and behavioral including thoughts, feeling, and behavior and action
It is important you do not misread emotions or make assumptions
It is so easy to misread an individuals emotions so what are ways providers can avoid this?
This relates to me working as a CNA. Although I am not a provider it makes me think of how I have shown empathy to patients.