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1.2.2 Importance of Stakeholders’ Knowledge in Test Management - Coggle…
1.2.2 Importance of Stakeholders’ Knowledge in Test Management
STAKEHOLDER PERSPECTIVE
AND INFLUENCE
CONSIDER DIVERSE STAKEHOLDER VIEWS
IDENTIFY IMPACT ON TEST OUTCOMES
MANAGE EXPECTATIONS EFFICIENTLY
MATRIX QUADRANTS
PROMOTERS
HIGH-INFLUENCE, HIGH INTEREST
KEY COLLABORATORS
SHAPE TEST STRATEGY AND PLAN
LATENTS
HIGH INFLUENCE, LOW INTEREST
CRITICAL FOR RESOURCE ALLOCATION,
HIGH LEVEL DIRECTION
INVOLVED IN DECISIONS,
NOT DAILY ACTIVITIES
DEFENDERS
LOW INFLUENCE, HIGH INTEREST
PROVIDE QUALITATIVE FEEDBACK
ENGAGE VIA UPDATES AND DISCUSSIONS
APATHETICS
LOW INFLUENCE, LOW INTEREST
NOT CLOSELY INVOLVED
UPDATE ON MILESTONES,
OCCASIONAL INPUT GIVES INSIGHTS
ROLE IN TEST MANAGEMENT
COMPILE DETAILED STAKEHOLDER LIST
UNDERSTAND STAKEHOLDER CONNECTIONS
LEVERAGE STAKEHOLDER KNOWLEDGE
FOR TEST EFFECTIVENESS
BENEFITS
USE STAKEHOLDER INSIGHTS
(FROM END-USERS AND TECHNICAL TEAMS)
BOOST PERFORMANCE
AND SECURITY FEEDBACK
AID RISK MANAGEMENT
(PROACTIVE MITIGATION)
ENCOURAGE FEEDBACK AND
DIVERSE PERSPECTIVES