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Zara -- Technology Evaluation & Refresh Policy - Coggle Diagram
Zara -- Technology Evaluation
& Refresh Policy
Purpose
Support fast fashion model
maintain speed and agility
avoid tech-driven bottlenecks
Reduce Risk & Technical debt
legacy/end-of-life systems
cybersecurity exposure
Control & predict IT costs
Planned refresh cycles
Avoid emergency upgrades
Scope and Audience
Corporate IT
Approve investments
Prioritize refresh projects
Business Leadership
Use approved tech only
Report issues/needs
Store Operations
Architecture and standards
Vendor selection and contracts
Vendors/Partners
Meet support and security requirements
Policy Details
Scope of Technology
POS terminals and OS
In-store networks and routers
Inventory/cloud platforms
Refresh Cycle rules
standard lifecycle by asset type
end-of-support triggers review
Evaluation Criteria
Business alignment (fast fashion fit)
security and compliance
vendor support/interoperability
total cost of ownership
Implementation
Governance and Decisions
IT governance committee
Threshold for approvals
Lifecycle Process
Inventory and asset register
Plan - Plot - Rollout - Decomission
Change Management
Store manager training
communications before/after change
Support model (help desk, SLAs)
Roles
CIO/Head of IT
owns policy
ensures business alignment
IT Governance Committee
Sets tech standards
Prioritizes refresh roadmap
Security Team
Define security baselines
Monitor for vulnerabilities
Store Managers
Feedback on usability
Participate in pilots
Measures & Review
Operational Metrics
Unplanned outages from legacy tech
Time to open a new store (IT ready)
Risk and Compliance
Systems past end-of-support
security incidents tied to old systems
Financial Metrics
Planned vs emergency IT spend
Variance vs refresh budget
Review Cadence
Annual policy review
Refresh roadmap updated yearly