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Needs Analysis Workshop - Coggle Diagram
Needs Analysis Workshop
WIIFM / Objections
"Not for Product/Corporate BS
"We're doing Just Technical Knowledge"
"Tedious/Slow Process"
"Tools/Automation Conflict"
Why We Diagnose
The Hook - Personal story
The Mandate - Blair Enns manifesto
Workshop Goals / Skills developed
The Fishbone diagram - For identifying the specific skills & Knowledge they need to accomplish their goal
Separating Training from Non-Training needs
Training can solve - Knowledge, skills, abilities
Marking on top of the fishbone (or mindmap) which one is training(T) vs. Non-training(NT) issue
accounting for NT issues
Have The WHY conversation to identify root causes
Solutioning - Cost-Benefit Analysis
Collecting Data
Proxies - CSM, support
Managers
performance observation- target audience
Research program
Choosing data sources efficiently
Data Collection Sources Reference Sheet
Focus Groups
Designing surveys
Setting Project Vs. Learning Goals
Separating Project Goals from Learning Goals
Project goals - the business outcome
Learning goals - the specific knowledge, skills, and abilities participants will gain
Makes it easy to prove someone was trained. also sets expectations for project success
The ABCD model for setting learning goals -
ABCD Example: OutSystems developers will build a functional Agentic-powered loan origination App using Agent Workbench at the end of the course
The Kirkpatrick model - 4 levels of evaluation
Exposition - The scenario of ScoutSystems
Role play a conversation
Plannery discussion
The email
Job aids & Scaffolding
Fishbone chart
Questtions for the WHY conversation
Collecting Available Data sources + Benefits of each one
