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Zara Technology Evaluation & Upgrade Policy - Coggle Diagram
Zara Technology Evaluation & Upgrade Policy
Purpose
Maintain system reliability and avoid outdated POS hardware/software
Support fast-fashion operations with stable, modern tools
Reduce risk caused by aging tech (POS failures, slow reporting, data gaps)
Ensure Zara updates its technology in a timely and consistent way
Details
All technology must be reviewed on a regular schedule
POS systems, handheld PDAs, and inventory tools must meet minimum performance standards
Major upgrades must be evaluated using clear criteria (cost, support, security, lifespan)
Any system older than a set number of years must be flagged for replacement
Store managers must report hardware failures or performance issues
IT must maintain documentation for every active system and update cycle
Applies to:
Store managers
IT Operations team
IT purchasing and procurement
Distribution center tech teams
Regional managers responsible for store performance
Corporate IT leadership
Implementation
Create a review cycle
Pilot new technology in a few stores before rollout
Require approval before any store purchases or replaces technology
Use a central system to track inventory of all tech assets
Provide training before new systems go live
Standard checklist for evaluating POS, handhelds, and network tools
Responsibility & Enforcement
IT Leadership: sets standards, approves upgrades
IT Support Team: monitors performance issues and logs incidents
Store Managers: report problems immediately and follow replacement procedures
Procurement: handles vendor contracts and purchases
Internal Audit: verifies stores follow the policy
IT Governance Committee: updates the policy annually
Measuring Success
Reduction in POS failures and downtime
Faster checkout times and smoother store operations
Fewer emergency fixes or last-minute repairs
Better inventory accuracy across stores
System performance metrics meet defined standards
Positive feedback from store employees after rollout
Technology cycles become predictable instead of reactive